At pksapp, we handle your personal data with the same care and seriousness that you bring to your game. This Privacy Policy explains exactly what information we collect when you use the pksapp platform, why we collect it, how we use and protect it, who we may share it with, and what rights you hold over your own data. We believe every Pakistani player deserves full transparency about how their information is managed — no vague language, no hidden practices.
Plain-language summary: pksapp collects the personal data you provide when you register and play, plus technical data about how you use the platform. We use this data to operate your account, process payments in PKR, meet our licensing obligations, and keep the platform secure. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time.
pksapp is the data controller responsible for the personal data collected through the pksapp platform at pksapp.net. As a data controller, pksapp determines the purposes and means by which your personal data is processed. pksapp operates under an international gaming licence and is obligated by that licence to maintain data protection standards consistent with internationally recognised privacy principles.
When this Privacy Policy refers to "pksapp," "we," "us," or "our," it refers to the operator entity responsible for the pksapp platform. When it refers to "you," "your," or "Player," it refers to any individual who has registered an account on, or who accesses and uses, the pksapp platform.
If you have any questions about how pksapp handles your personal data, the fastest way to reach us is through the 24/7 live chat available inside your account dashboard, or via email at [email protected].
pksapp collects several categories of personal data depending on how you interact with the platform. The table below summarises the main data categories and examples of specific data points within each:
| Category | Data Points | Required? |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, CNIC scan (front and back), passport (where provided) | Yes — for KYC |
| Contact Data | Pakistani mobile number, email address, residential address | Yes — for account |
| Financial Data | JazzCash wallet number, EasyPaisa number, HBL/UBL/Meezan Bank account reference, transaction history in PKR | Yes — for payments |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage, sports markets wagered | Yes — for service |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off requests, session time preferences | Where applicable |
| Communications Data | Live chat transcripts, support emails, feedback submitted to pksapp | Where applicable |
pksapp does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless specifically required by our licensing obligations and with your explicit consent.
pksapp collects personal data through the following channels:
The majority of data pksapp holds about you is provided directly by you during the account registration process, KYC verification submissions, deposits and withdrawal requests, form completions on the platform, live chat conversations with our support team, and any communications you send to [email protected].
When you access and use the pksapp platform, we automatically collect technical data about your device and browsing session. This includes your IP address, the type and version of browser you are using, your operating system, pages visited on pksapp.net, time and duration of each session, and clicks or interactions within the platform. This data is collected using server logs and cookies (see Section 8 for our Cookies Policy).
When you make deposits or withdrawals through JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, pksapp receives confirmation data from those payment providers — including transaction reference numbers and payment status. pksapp does not receive your full bank account credentials; only the data necessary to match and confirm a transaction is shared with us by the payment provider.
As part of the KYC process required by our international gaming licence, pksapp may use third-party identity verification service providers to authenticate the documents you submit. These providers process the identity documents you share and return a verification result to pksapp. They do not store your documents on our behalf beyond the period necessary for verification.
pksapp uses the personal data it holds about you for the following purposes:
pksapp processes your personal data under one or more of the following legal bases, depending on the purpose of processing:
The primary legal basis for processing most of your personal data is the performance of the contract between you and pksapp — specifically, your pksapp account Terms and Conditions. Without processing your identity data, financial data, and gaming data, pksapp cannot provide you with the gaming services you have registered to receive.
pksapp is required by its international gaming licence to collect and process certain categories of personal data — including KYC identity documents, financial transaction records, and responsible gaming intervention records. Processing this data is a legal obligation we cannot waive or opt out of.
pksapp processes technical data (IP addresses, device data, session logs) and fraud-prevention data on the basis of its legitimate interest in maintaining platform security, preventing financial crime, and protecting the integrity of its gaming operations. We have assessed that our legitimate interests in these areas do not override your fundamental privacy rights.
Where pksapp sends you marketing communications or uses non-essential cookies, it does so on the basis of your consent. You may withdraw your consent at any time by updating your account marketing preferences, contacting [email protected], or using the unsubscribe link in any marketing email we send you.
pksapp does not sell, rent, or trade your personal data to any third party for their own commercial purposes. pksapp will only share your data in the following limited circumstances:
pksapp shares personal data with carefully selected service providers who process data on our behalf and under our instruction. These include our identity verification provider, payment processing partners (JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), cloud hosting infrastructure providers, and customer support platform operators. All service providers are contractually bound to process your data only for the purposes instructed by pksapp and to maintain appropriate data security standards.
As a condition of our international gaming licence, pksapp may be required to disclose player data — including account history, transaction records, and KYC documentation — to our licensing regulatory authority upon request. This sharing is mandatory and cannot be refused.
Where pksapp is legally required to do so — for example, in response to a valid court order, regulatory investigation, or statutory reporting obligation — we will disclose personal data to the relevant authorities. pksapp also has an obligation to file reports with financial intelligence authorities where transactions are identified as suspicious. In such cases, pksapp is typically prohibited by law from informing the affected individual that a report has been made.
If pksapp undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such an event, pksapp will notify affected Players and the acquiring entity will be bound by the terms of this Privacy Policy with respect to your data.
We do not sell your data. pksapp will never sell your personal data to advertising networks, data brokers, or any other third party for their own commercial use. This is an unconditional commitment.
pksapp operates under an international gaming licence and uses service providers whose infrastructure may be located in different countries. As a result, your personal data may be transferred to and processed in jurisdictions outside Pakistan. When pksapp transfers your data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
These safeguards include contractual clauses that bind our international service providers to data protection standards consistent with our privacy obligations, and our selection of providers who are established in jurisdictions with recognised data protection frameworks. If you would like more information about the safeguards in place for any specific international transfer, contact [email protected].
The pksapp platform uses cookies and similar tracking technologies to function correctly and to improve your experience. A cookie is a small data file placed on your device when you access a website. pksapp uses the following categories of cookies:
These cookies are strictly necessary for the pksapp platform to function. They maintain your login session, remember your language preference, and ensure platform security features operate correctly. Essential cookies cannot be disabled without breaking core platform functionality.
pksapp uses analytics cookies to understand how Players use the platform — which pages are most visited, where sessions start and end, and how long Players spend on different sections. This data is collected in aggregated, anonymised form and is used solely to improve platform performance and layout. Analytical cookies are deployed on the basis of your consent.
Functional cookies remember your preferences within the platform — for example, your preferred sports betting market view or your last selected game category. These cookies are used to personalise your pksapp experience. They are deployed on the basis of your consent.
You can manage your cookie preferences at any time through the cookie preference centre accessible in the platform settings. You can also configure your browser to block or delete cookies, though doing so may affect your ability to use certain platform features. Essential cookies cannot be blocked through the preference centre as they are required for the platform to operate.
pksapp retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by our licensing obligations or applicable law. The following general retention periods apply:
When personal data is no longer required for its original purpose and no legal obligation requires its continued retention, pksapp will securely delete or anonymise that data.
pksapp takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or alteration. Key security measures employed by pksapp include:
While pksapp takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you become aware of any suspicious activity relating to your pksapp account, contact [email protected] immediately.
Your role in security: You are responsible for keeping your pksapp login credentials confidential and for enabling available security features such as SMS-based two-factor authentication. pksapp will never ask for your password via email, live chat, or any other channel.
As a pksapp Player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact pksapp at [email protected] with a clear description of your request. pksapp will respond to all rights requests within thirty (30) days of receipt.
Every pksapp player has clear, enforceable rights over their personal data. Here is what you can request at any time.
Request a full copy of all personal data pksapp holds about you, including your account data, KYC records, transaction history, and gaming logs.
Request correction of any inaccurate or incomplete personal data pksapp holds about you — for example, an incorrect phone number or address on file.
Request deletion of your personal data where it is no longer necessary for the original purpose, or where you withdraw consent. Note that legally mandated retention periods may limit this right.
Request that pksapp temporarily halts processing of your data — for example, while you contest the accuracy of that data or while a complaint is being investigated.
Request a structured, machine-readable copy of the personal data you provided to pksapp, in a format that allows you to transfer it to another service if you choose.
Object to pksapp processing your data for direct marketing purposes, or where processing is based on legitimate interests and you believe your rights override those interests.
How to exercise your rights: Email [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge your request within forty-eight (48) hours and provide a full response within thirty (30) days. We may ask you to verify your identity before processing certain requests to protect against unauthorised access to your data.
The pksapp platform is strictly intended for adults aged 21 years and over. pksapp does not knowingly collect personal data from any individual under the age of 21. The platform's registration process includes mandatory date-of-birth capture and CNIC verification specifically to prevent underage access.
If pksapp discovers that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data collected, return any deposits to the payment method used, and forfeit any winnings generated during the period of underage access. If you believe that a person under 21 has opened a pksapp account, please contact [email protected] immediately. We take underage gambling prevention with the utmost seriousness and will act on all credible reports without delay.
pksapp may send you marketing communications about new bonuses, promotions, game launches, PSL betting specials, and other offers available on the platform. We will only send marketing communications where you have provided your explicit consent during account registration or at a later point through your account settings.
With your consent, pksapp may contact you by email, SMS, or in-platform notification with promotional content. These communications are designed to enhance your pksapp experience and keep you informed about offers that may interest you as a Pakistani player.
You can withdraw your consent to receive marketing communications at any time through any of the following methods:
Once you opt out, pksapp will stop sending marketing communications within five (5) business days. Please note that even after opting out of marketing, pksapp will continue to send you essential account communications — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — as these are necessary for the operation of your account and cannot be turned off.
pksapp will not send marketing communications to accounts where a self-exclusion is active, or to accounts that have been identified as potentially experiencing problem gambling. This is a firm commitment and an obligation under our responsible gaming policy.
The pksapp platform may occasionally reference or link to third-party services — for example, payment providers such as JazzCash or EasyPaisa — in the context of explaining deposit and withdrawal options. pksapp is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies exclusively to data processing by pksapp on the pksapp.net platform.
If you follow a link to any third-party website or application from pksapp, you should review that third party's privacy policy independently before providing them with any personal data. pksapp accepts no responsibility for the data practices of third-party operators.
pksapp reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing activities, updates to our licensing requirements, or changes in applicable privacy law. The "Last Revised" date at the top of this document will be updated whenever a change is made.
Where a change is material — for example, a new category of data being collected, a new sharing arrangement with third parties, or a change to your rights — pksapp will notify registered Players by email at least seven (7) days before the change takes effect. Non-material changes such as clarifications, corrections of typographical errors, or structural reorganisations that do not alter the substance of the policy may be made without advance notice.
Your continued use of the pksapp platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes made to this Privacy Policy, you should cease using the platform and may request closure of your account in accordance with the Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need assistance understanding how pksapp processes your personal data, please contact us through the following channels:
pksapp is committed to addressing all privacy-related enquiries within thirty (30) days of receipt. Where a request is particularly complex or voluminous, pksapp may extend this period by a further thirty (30) days and will notify you of the extension and the reason for it.
Complaints: If you are not satisfied with how pksapp has handled a privacy concern, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction in which our gaming licence is held. Details of the applicable authority are available from pksapp support upon request.
Privacy by design — the security measures and commitments that keep your personal data safe
All data transmitted between your device and pksapp is protected by SSL/TLS encryption. No plaintext data travels over the internet.
pksapp will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party. This is an unconditional commitment.
Only authorised pksapp staff who need your data to perform their role can access it. All access is logged and monitored for compliance.
Your data is not kept indefinitely. pksapp securely deletes data when it is no longer needed and no legal obligation requires retention.
Your CNIC scans and identity documents are encrypted at rest and accessible only to our KYC verification team under strict audit controls.
SMS-based two-factor authentication is available to all accounts. Enable it in your security settings for extra login protection.
You control marketing consent. One click in your account settings and pksapp stops all promotional communications within 5 days.
Request access, correction, or deletion of your data at any time. pksapp guarantees a full response within 30 days of every rights request.
By registering on pksapp, you agree to this Privacy Policy and confirm that you have read and understood how we collect, use, and protect your personal data.