pksapp Frequently
Asked Questions

pksapp requires a clear scan or photograph of your valid Pakistani CNIC (both front and back) for identity verification. In some cases, a recent utility bill or bank statement may be requested as proof of address. All documents are processed securely and encrypted at rest. KYC verification is mandatory before withdrawals are approved and must be completed within 30 days of registration.

On the pksapp login page, click "Forgot Password" and enter the email address associated with your account. You will receive a secure password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact pksapp support via 24/7 live chat or email at [email protected] for manual account recovery assistance.

No. pksapp strictly permits one account per person, per household, and per device. Creating multiple accounts is a violation of the Terms and Conditions and will result in all associated accounts being suspended and any pending withdrawals being voided. If you have accidentally created a duplicate account, contact support immediately to merge your history or close the duplicate before it is flagged by our system.

To permanently close your pksapp account, contact our support team via live chat or email with a written request for account closure. Any remaining PKR balance will be withdrawn to your registered payment method before closure. Note that permanent closure is different from self-exclusion — if problem gambling is the reason, pksapp strongly recommends activating self-exclusion instead of simply closing the account, as it prevents re-registration.

pksapp offers pre-match and live in-play cricket betting across international matches, PSL fixtures, and major tournaments. You can bet on match winners, top batsmen, total runs, wickets, and many more markets. Simply navigate to the Cricket section, choose a fixture, select your market, enter your PKR stake, and confirm. Live betting odds update in real time during the match so you can place bets as the action unfolds.

Yes. pksapp covers Pakistan Super League (PSL) fixtures throughout the season with competitive pre-match and live in-play odds. You can bet on individual PSL matches, series outcomes, player performance markets, and more. PSL betting on pksapp is available in PKR with the same fast deposit and withdrawal options — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — that apply to all other games on the platform.

Yes. All games on pksapp — including slots, live dealer tables, and Jackpot Fishing — use certified Random Number Generator (RNG) technology that is independently audited for fairness. pksapp operates under an international gaming licence that requires regular third-party testing of game outcomes. You can view the RTP (Return to Player) percentage for individual slot games in the game information panel before you start playing.

Yes. pksapp is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including slots, live casino, cricket betting, and the cashier — works smoothly on your phone without any app download required. Simply visit pksapp.net on your mobile browser and log in. The responsive design adapts to any screen size, giving you a smooth experience whether you are on a budget Android phone or the latest iPhone.

The minimum age to register and play on pksapp is 21 years. This is a strict requirement with no exceptions. All new accounts must complete CNIC-based age verification before real-money gaming is permitted. If pksapp discovers that a player is under 21, the account will be immediately closed, all winnings will be voided, and any deposited funds will be returned. pksapp takes underage gambling seriously as part of its international licensing obligations.

To self-exclude, log into your pksapp account, go to Account Settings, and select Responsible Gaming. Choose the Self-Exclusion option and pick your desired period — six months, one year, three years, or permanent. Self-exclusion takes effect immediately. Your account will be suspended for all wagering, you will be removed from all marketing, and pksapp's system will block re-registration attempts during the exclusion period. Permanent self-exclusion cannot be reversed under any circumstances.

pksapp provides a full suite of responsible gaming tools accessible from your account dashboard: daily, weekly, and monthly deposit limits in PKR; loss limits; session time limits with mandatory cool-down periods; reality check pop-ups; cooling-off periods from 24 hours up to one month; and self-exclusion from six months to permanent. All tools are free to activate, take effect immediately for restrictions, and are available 24/7 without needing to contact support.

For a full overview of all available tools and how to use them, visit the Responsible Gaming page.

pksapp customer support is available 24 hours a day, 7 days a week through the live chat function inside your account dashboard — this is the fastest way to get help. You can also email the support team at [email protected] for non-urgent enquiries. pksapp aims to respond to all email queries within 24 hours and to resolve live chat queries within minutes during normal operating conditions.